Audrey: the AI concierge for holiday parks
Audrey is an AI chat assistant for holiday park websites, built by ipebble. She answers guests' questions, checks live availability and prices in your booking system, and guides them towards booking, at any time of day. When a guest needs a person, Audrey hands the conversation to your team.
or call 0151 203 6251
What Audrey does for your guests
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Answers questions 24/7
Facilities, pets, check-in times, what's on: Audrey answers from your own website and a knowledge base your team controls.
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Finds the right holiday
Guests ask in their own words and Audrey returns matching options with live prices.
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Helps them book
Once a guest has chosen a holiday, Audrey links them straight to the guest details page in your booking system to complete the booking.
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Points guests to activities
On EliteParks, Audrey can tell guests about your activities and link them to the right page of your activities system to book.
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Hands over to your team
Staff can take over a conversation live. Out of hours, Audrey takes the guest's details so your team can follow up.
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Grows your mailing list
Guests can join your newsletter in the chat, straight into Mailchimp or Dotdigital.
Answers you can trust
Generic chatbots guess, and a wrong price or policy costs you a booking or a complaint. Audrey is built the other way round: prices, availability and policies come straight from your booking system and your website, not from the AI's memory. If Audrey isn't sure, she says so and passes the guest to your team.
| Guests ask about | Audrey answers from |
|---|---|
| Prices and availability | Your booking system, live |
| Facilities and policies | Your website and the answers your team adds |
| Anything she can't answer | Your team, with the conversation so far |
Works with your booking system
Audrey connects to EliteParks (Elite Dynamics) and RMS Cloud today, with ParcVu available on request. She uses one connection layer for every system, so a park group running more than one system gets the same Audrey everywhere.
| EliteParks (Elite Dynamics) | Live |
|---|---|
| RMS Cloud | Live |
| ParcVu | On request |
Built for single parks and park groups
One dashboard covers every park in your group. Add Audrey to a single park's website or to a group site that covers them all, with separate logins for group admins and park staff.
See what your guests are asking
The dashboard shows every conversation and a simple funnel: chats started, guests who engaged, guests who searched for dates, and bookings. It also lists the questions Audrey couldn't answer, so you know exactly what to add to your website.
Your website teaches Audrey
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Reads your website
Audrey reads your website and builds her knowledge from your pages.
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Keeps up with changes
Update a page and Audrey picks up the change at the next import.
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Fills the gaps
Your team can add extra answers in the dashboard for anything the website doesn't cover.
Questions about Audrey
Something else? Call 0151 203 6251 or email enquiry@ipebble.co.uk.
Will Audrey make things up?
Audrey is built to answer only from your booking system, your website and the answers your team adds. When she can't find an answer, she says so and offers to pass the guest to your team.
Which booking systems does Audrey work with?
EliteParks and RMS Cloud, with ParcVu available on request.
Can guests book in the chat?
Audrey finds the holiday, then links the guest straight to the guest details page in your booking system, where they complete the booking.
Can Audrey help with activities?
Yes, on EliteParks. Audrey can tell guests about your activities and link them to the right page of your activities system to book. She doesn't quote activity prices or availability, because those depend on the guest being logged in.
Does Audrey replace our reservations team?
No. She handles routine questions at any hour and passes the rest to your team with the conversation so far.
How much does Audrey cost?
Pricing is on request. Ask us for a quote.
How long does set-up take?
Two to three weeks on average, from sign-up to going live.
Enquire about Audrey
Call 0151 203 6251, email enquiry@ipebble.co.uk, or tell us about your park and we'll be in touch.